Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://shop.silentsocks.com (the “Site” or "Shop").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

WHICH COOKIES ARE BEING USED?

NECESSARY COOKIES
Necessary cookies must be used on the website to ensure that it works. These cookies ensure basic functionality on the website, anonymously.

secure_customer-sig
Used in connection with customer logins.

cart_currency
Used in connection with shopping cart.

_tlbcpv
Used to record unique visitor views of the consent banner.

ANALYTICAL & ADVERTISING COOKIES
Analytical cookies are used to understand how visitors interact with the website. These cookies help to provide information about measured values ​​for the number of visitors, bounce rate, traffic source, etc.

Advertising cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

_ga

The _ga cookie, installed by Google Analytics, calculates visit, session and campaign data and also keeps track of website usage for the website's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.

_ga_*******

This cookie is used to track the behavior of visitors and measure the performance of the website. The numbers in the name contain the unique ID number of the account (Google Analytics 4) or the website to which it relates.

_gat_UA-******-*

A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behavior and measure website performance. The numbers in the name contain the unique identity number of the account or website to which it relates.

_gid

The _gid cookie, installed by Google Analytics, stores information about how visitors use a website, while at the same time creating an analysis report on the website's performance. Some of the information collected includes the number of visitors, their source and the pages they visit anonymously.

_fbp

This cookie is set by Facebook to display ads either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.

fr

Facebook sets this cookie to show relevant ads to users by tracking user behavior on the web, on websites that have Facebook pixels or Facebook plugins.

test_cookie

test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.

_shopify_y
Shopify Analytics.

_shopify_s
Shopify Analytics.

_y
Shopify Analytics.

_s
Shopify Analytics.

_landing_page
Tracks landing pages.

_orig_referrer
Tracks landing pages.

_shopify_sa_p
Shopify Analytics related to marketing & referrals.

_shopify_sa_t
Shopify Analytics related to marketing & referrals.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@silentsocks.com or by mail using the details provided below:

FISKHAMNSGATAN 10 5th floor, SE-414 58, Göteborg, Sweden